Hile,
Denise Eileen
2436 E SR 26 Hartford City, IN 47348 - 765.348.6287 dehile@bsu.edu - dehile24@gmail.com
EDUCATION
Ball State University
Certificate in College and University Teaching (2017)
Ball State University
Master of Science in Information and Communication Sciences (2008)
Ball State University
Bachelor of Science in Business
Information Technology (2004)
Cum Laude
Indiana Wesleyan University
Associate of Science in Business (2000)
AWARDS / RECOGNITION
Meritorious Service Award, Ball State
University
Who’s Who Among Colleges and University Students
Phi Kappa Phi Honorary Society
Nominee for A.J. Morton Award, Ball State University
Golden Key National Honour Society
Outstanding Professional Award with Associate of Science
CERTIFICATIONS / TRAINING
Phi Kappa Phi Honorary Society
Nominee for A.J. Morton Award, Ball State University
Golden Key National Honour Society
Outstanding Professional Award with Associate of Science
CERTIFICATIONS / TRAINING
College
and University Teaching
Blended
Learning
CIW
Web Foundations
Online
Faculty Certification
Canvas basics, grades, migration training
Carnival
Passport training
Carnival
VIFP club - Gold
Norwegian
Freestyle Certified – Ph.D. Graduate – Gold Shield
CLIA
certification applicant
NCL
Latitudes – Platinum
Princess
– First Officer
RCCL –
WOW Expert Level
Disney – College of Knowledge
TEACHING EXPERIENCE
Ball State – MCOB – Information Systems and Operations Management 2018
Instructor, ISOM 249: Business Communications
Instructor, ISOM 210: Business Information Systems
On campus course utilizing Blackboard, IM, administered all grades
Ball State – MCOB – Information Systems and Operations Management2017
Instructor, ISOM 249: Business Communications
Instructor, ISOM 125: Micro Apps for Business
On campus course utilizing Blackboard, IM, administered all grades
Instructor, ISOM 249: Business Communications
Instructor, ISOM 210: Business Information Systems
On campus course utilizing Blackboard, IM, administered all grades
Ball State – MCOB – Information Systems and Operations Management
Instructor, ISOM 249: Business Communications
Instructor, ISOM 125: Micro Apps for Business
On campus course utilizing Blackboard, IM, administered all grades
Ball State – MCOB –
Information Systems and Operations Management 2016
Instructor, ISOM 125: Micro Apps for Business
On campus course utilizing Blackboard, IM, administered all grades
Instructor, ISOM 125: Micro Apps for Business
On campus course utilizing Blackboard, IM, administered all grades
Ivy Tech – School of Computing and Informatics, East Central Region
Instructor, NETI 100: Network Communications:
Online course utilizing Blackboard, IM, administered all grades
Ivy Tech – School of Computing and Informatics, Statewide 2015
Certified Course Mentor, SDEV 153: Web Site Development
Certified Course Mentor - Provide ongoing support for instructors
(especially new instructors and adjuncts) in terms of resources, feedback and skills necessary for teaching this course in an online format; Identify minor course issues (grammar and spelling, errors of fact, etc.) and make changes in the course shell. Record the changes made in the organization or as directed by the Instructional Designer; Work with the Instructional Designer on the Course Improvement Plan and make specified updates as outlined each semester.
(especially new instructors and adjuncts) in terms of resources, feedback and skills necessary for teaching this course in an online format; Identify minor course issues (grammar and spelling, errors of fact, etc.) and make changes in the course shell. Record the changes made in the organization or as directed by the Instructional Designer; Work with the Instructional Designer on the Course Improvement Plan and make specified updates as outlined each semester.
Ivy Tech – School of
Computing and Informatics, Statewide 2014
Developer, SDEV 253: Server-side script language and tools:
Course development responsibilities - Review the approved textbook/course materials for appropriateness for the online course; Review the Course Outline of Record and use it to guide development of the syllabus; Using these items that are pre-approved by the Curriculum committee, develop the following items for review and approval by the curriculum committee: Session Alignment Matrix based on the approved textbook, resources, and COR for the course; Syllabus including course policies and procedures. Upon Review and approval of these items by the curriculum committee, the developer will identify, create, and post appropriate and accurate content in the online course in Blackboard to form a complete course of study for an online student. This includes, but is not limited to: content, activities, interactions/collaborations, and assessment.
Developer, SDEV 253: Server-side script language and tools:
Course development responsibilities - Review the approved textbook/course materials for appropriateness for the online course; Review the Course Outline of Record and use it to guide development of the syllabus; Using these items that are pre-approved by the Curriculum committee, develop the following items for review and approval by the curriculum committee: Session Alignment Matrix based on the approved textbook, resources, and COR for the course; Syllabus including course policies and procedures. Upon Review and approval of these items by the curriculum committee, the developer will identify, create, and post appropriate and accurate content in the online course in Blackboard to form a complete course of study for an online student. This includes, but is not limited to: content, activities, interactions/collaborations, and assessment.
Ivy Tech – School of Computing and Informatics, East Central Region
Instructor, SDEV 253: Server-side script language and tools:
Online course utilizing Blackboard, IM, Server, administered all grades
Ivy Tech – School of Computing and Informatics, East Central Region
Instructor, SDEV 153: Web Site Development
Online course utilizing Blackboard, IM, Server, administered all grades
Ivy Tech – School of Computing and Informatics, East Central Region
Instructor – SDEV 153 Web Site Development
Online course utilizing Blackboard, IM, Server, administered all grades
Ivy Tech – School of Computing and Informatics, East Central Region
Instructor – CINS 257 Advanced Web Development – Certification course
Online course utilizing Blackboard, IM, Server, administered all grades
Ivy Tech – School of Computing and Informatics, East Central Region
Instructor – CINS 157 Web Development – Certification course
Online course utilizing Blackboard, IM, Server, administered all grades
Ivy Tech – School of
Computing and Informatics, East Central Region
Instructor – CINS 257 Advanced Web Development – Certification course2013
Online course utilizing Blackboard, IM, Server, administered all grades
Instructor – CINS 257 Advanced Web Development – Certification course
Online course utilizing Blackboard, IM, Server, administered all grades
Ivy Tech – School of Computing and Informatics, East Central Region
Instructor – CINS 157 Web Development – Certification course
Online course utilizing Blackboard, IM, Server, administered all grades
Ivy Tech – School of
Computing and Informatics, East Central Region
Instructor – CINS 257 Advanced Web Development – Certification course2012
Online course utilizing Blackboard, IM, Server, administered all grades
Instructor – CINS 257 Advanced Web Development – Certification course
Online course utilizing Blackboard, IM, Server, administered all grades
Ivy Tech – School of Computing and Informatics, East Central Region
Instructor – CINS 157 Web Development – Certification course
Online course utilizing Blackboard, IM, Server, administered all grades
Ivy Tech – School of
Computing and Informatics, East Central Region
Instructor – CINS 257 Advanced Web Development – Certification course2011
Online course utilizing Blackboard, IM, Server, administered all grades
Instructor – CINS 257 Advanced Web Development – Certification course
Online course utilizing Blackboard, IM, Server, administered all grades
Ivy Tech – School of Computing and Informatics, East Central Region
Instructor – CINS 157 Web Development – Certification course
Online course utilizing Blackboard, IM, Server, administered all grades
Ivy Tech – School of
Computing and Informatics, East Central Region
Instructor – CINS 257 Advanced Web Development – Certification course2010
Online course utilizing Blackboard, IM, Server, administered all grades
Instructor – CINS 257 Advanced Web Development – Certification course
Online course utilizing Blackboard, IM, Server, administered all grades
Ivy Tech – School of Computing and Informatics, East Central Region
Instructor – CINS 157 Web Development – Certification course
Online course utilizing Blackboard, IM, Server, administered all grades
Ivy Tech – School of Computing and Informatics, East Central
Region
Instructor – CINS 101 Intro to Microcomputers2010
Online course utilizing Blackboard, IM, administered all grades
Instructor – CINS 101 Intro to Microcomputers
Online course utilizing Blackboard, IM, administered all grades
Ivy Tech – School of Computing and Informatics, East Central
Region
Instructor – CINS 101 Intro to Microcomputers 2009
Face to Face course utilizing Blackboard, administered all
grades
PROFESSIONAL EXPERIENCE
Briljent, Indianapolis, IN July 2019 – July 2020
Site Support Analyst
Provide training and coaching to end users for newly implemented software. Troubleshoot and provide feedback to IT around identified process criteria and system needs. Remote support for end users during pandemic including communication with site management on issues and feedback. Active Team member - IBP (Interim Business Processes) - update documents as needed. Assist with NL (Next Level) training materials – journey maps.
AAA Club
Alliance
Ball State University, MCOB
Travel Agent 2019
Educate
customers on various travel products offered with a concentration on preferred
vendor products. Meet or exceed established sales quota using preferred vendors
and air carriers as specified while maintaining organizational quality call
standards. Operate applicable automated airline reservation and ticketing
system.
AAA Club Alliance
Travel Help Desk Support Specialist 2018
Creative problem-
solving skills and identifies alternatives; considers the likely impact of decisions
before implementing them. Keeps current on new developments, products, services,
policy changes, etc., and applies them correctly in performing tasks; maintains
a high level of expertise in technical/functional areas.
Expedia
CruiseShipCenters
Cruise Consultant and Vacation
Specialist 2014-2018
Cruise Consultant - cruise vacation packages, air, hotel.
Group planning/coordinating experience. Client development.
Website: www.cruiseshipcenters.com/DeniseHile
Blogspot:
http://carpediemdenise.blogspot.com/
Facebook
page: https://www.facebook.com/DestinationsbyDenise1/
Ball State University, MCOB
Director of
Finance and Budgets 2008-2012
Business Services/Financial Resources
Management: provide support to the Miller College of Business in the management
of financial resources and business services; Budget Development/ Business
Contracts: resource to staff in the development of budgets and contracts; AACSB
accreditation reports: statistical and human resource reports for the Business
Program and the Accounting Program to assure compliance with accrediting agency
Ball State University
Purchasing
Systems Coordinator 2006-2008
BSU Online Purchasing Systems
Analysis: implement, develop solutions, train users, design online technical
manuals, online training clips, presentations, conduct workshops, provide
support; LAN administration; plan, install, operate, and maintain system; BSU
Office Supply online system administration; create user accounts, add budgetary
accounts, communicate with third-party vendor to resolve issues, communicate
with University Grant Specialists; Technical support: hardware configuration
planning/installation/maintenance of micro-computer systems and applications,
maintain inventory system; includes PDAs, Handheld Scanners; Report
Development: provide reports for users with various report generators; includes
communication with systems programmer and APPS group, create and modify
programs, generate reports; Website Administration: CMS - develop, author,
design and maintain; Online Newsletter: develop, maintain, research, write,
create original graphics
Ball State University
Administrative
Coordinator, Department of History 1997-2006
Course Development assistance to
faculty: Blackboard, Gradebook, and Webpage development; Assessment of
Technology: prepared assessment tool for new faculty and introduction to IT
tools at Ball State; Website Administration; develop, author, design and
maintain; utilize Adobe Photoshop, HTML; Office Management: over 40 faculty,
supervised 2 staff members and several student employees; Assist Program
Directors of Internships and Graduate programs; Database management: FOCUS and
Access
PROJECT MANAGEMENT / SKILLS
Instruction / Media Knowledge / Skills
- Course Mentor – Online
- Course Development – Online
- Server Side Scripting Language – Online
- Network Communications - Online
- Web Site Development - Online
- Advanced Web Site Development - Online
- Adobe CS4 and CS5 (Dreamweaver, Flash, Fireworks
- Adobe Captivate – audio / screen capture / scripts
- MS Expressions Web
- FTP and SFTP
- Blackboard 8 & 9
- Social Media – IM, Twitter, Linked In, FB
Admin / Database Support / Reporting
- Admin for windows server - SQL / file server utilized by Purchasing Services and Contract and Grants monitored daily warehouse order uploads to the FRS system
- Database management; FOCUS and Access – report development
- managed server upgrade project – consultation with UCS personnel warehouse/inventory software vendor
Office Supply Program Implementation
- assisted with implementation - involved meetings with UCS personnel and vendor
- workshops, training scripts, and support
- maintain and manage various user groups
- media / communications for kick-off
Imaging System Implementation – Purchasing Services
- assisted with implementation - involved meetings with UCS personnel and vendor
- developed Purchasing personnel roles for scanning and indexing documents
- development of document workflows, item types and attributes, security roles, retention periods
- workshops for Purchasing personnel - scripts and individual training sessions
PROFESSIONAL AFFILIATIONS / COMMUNITY LEADERSHIP
- Jackson Township Advisory Boad, Blackford County, 2016 -
- Masterworks Chorale member, Muncie, IN 2016 -
- Phi Kappa Phi Executive Committee for the Ball State Chapter 2009 to 2013
- Association of Information Technology Professionals- past secretary, 2002-2004
- Non-traditional Student Association (NTSA) - past-president, 2003-2004
- United Way of Blackford County, Board Member 2009-2012
- Heritage Days Hartford City Committee, Board Member 2005-2006
- 4-H Council of Blackford County, Board Member 1995-2000